COMMUNITY CARE COORDINATOR

JOB SUMMARY

The Brookings Area United Way seeks a self-motivating team player to join us as our Community Care
Coordinator. This position will be part of the Community Health Worker (CHW) program and is grant
funded. Community health workers (CHWs) are frontline public health workers who have a close
understanding of the community they serve. This trusting relationship enables them to serve as a
liaison/link/intermediary between health/social services and the community to facilitate access to
services and improve the quality and cultural competence of service delivery. Under indirect
supervision, this individual would work closely with medical providers, primary care teams, and
social services agencies to care coordination and connection to resources and support to program
clients to improve their health and general well-being through education and provision of
coordination of care and services.

This individual should have a passion for sharing knowledge and helping others meet their various
goals and objectives. They should have a keen understanding of the community. Community health
workers are defined by the trust they receive from the communities they work in. To be effective,
community health workers must secure, preserve, and develop that trust. Ideally, this individual
would live in the community and already have a developed understanding of health and human services
in the area. This individual would serve as a bridge between the community and the health care,
government, and social service systems. They would also build individual and community capacity by
increasing health knowledge and self-sufficiency through a range of activities such as outreach,
community education, social support, and advocacy. Additionally, this individual must complete an
approved CHW training program in South Dakota.

MINIMUM QUALIFICATIONS:
• Minimum of a bachelor’s degree
• Must be from the community that is being served or have a familiarity with the community
• A minimum of two years of direct experience is preferred but not required
• Must have a valid driver’s license and reliable personal transportation
• Experience with navigating local medical and social support systems preferred
• Demonstrated ability to communicate effectively verbally and in writing with people of
differing cultural and socio-economic backgrounds
• Demonstrated computer skills, including proficiency in MS Office Suite (Outlook, Word, Excel,
etc.)
• Protect the privacy and security of protected health information as defined by State and
Federal Law
• Pass a thorough background investigation
• Complete mandatory training

OTHER ABILITIES:
• Bilingual in English and another language is preferred
• Ability to connect with and provide ongoing support in a behavior change process
• Demonstrated organizational and time management skills
• Effectively communicate in writing to document client information and progress
• Ability to follow instructions and incorporate feedback
• Communicate verbally with client and co-workers in a clear and effective manner
• Ability to conduct presentations on health and wellness activities and self-management of
health concerns
• Organizational skills, with attention to detail and accuracy
• Ability to work independently without supervision and as part of a team

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:
• 40-hour per week schedule. Some evening and weekend work will be required
• Position requires reaching, bending, stooping, and handling objects with hands and/or
fingers, talking and/or hearing, and seeing
• Staff may be required to play a role as a first responder in the event of a Public Health
emergency

SPECIFIC RESPONSIBILITIES/KNOWLEDGE IN:
• Linking clients to needed social services and support groups
• Become proficient in social service referral software
• Helping with insurance navigation
• Advocating for clients and providing education
• Connecting clients with necessary appointments
• Case management for individuals and families

COMPENSATION: Compensation to be determined based on experience and qualifications.

Please send your resume and cover letter to uw@brookingsunitedway.org
First review of applications on September 16, 2022